Fix Transaction Errors in Zendesk - Frequently asked questions
Discover solutions to common transaction error messages in Zendesk. This page addresses frequently asked questions to help you troubleshoot and resolve issues effectively.
Frequently asked questions
What should I do if I receive a 'transaction error occurred' message on Zendesk?
If you encounter a 'transaction error occurred' message while processing a payment on Zendesk, don't worry, your credit card hasn't been charged. To resolve this, try clearing your browser's cache and attempt the payment again. Ensure that the…
How can I ensure my credit card details are correctly entered on Zendesk?
To ensure your credit card details are correctly entered on Zendesk, double-check that the cardholder's name is filled in with both the first and last name. If you're located in the USA, make sure the Postal Code contains only the first five digits…
What steps can I take if my payment issue on Zendesk persists?
If your payment issue on Zendesk persists despite following the initial troubleshooting steps, it's advisable to contact your credit card provider. They can provide insights into any potential issues with your card. Additionally, if you have an…
Why is my Zendesk account at risk of suspension due to payment issues?
Your Zendesk account may be at risk of suspension if payment issues are not resolved within a specified timeframe. Automated notifications will inform you of the potential suspension or closure if the payment cannot be processed. It's crucial to…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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