Working with Tickets in Mobile App - Frequently asked questions
Frequently asked questions
How do I view and update ticket properties in the Zendesk Support mobile app?
You can easily view and update ticket properties directly from the Zendesk Support mobile app. To do this, open the ticket you want to work on and navigate to the Details tab. Here, you can tap on any property you wish to update, select the new…
How can I reply to a ticket in the Zendesk Support mobile app?
Replying to a ticket in the Zendesk Support mobile app is straightforward and can be done through various channels. On the Conversations tab of a ticket, you can choose to reply via messaging, email, or internal note. Simply tap the channel…
How do I create a new ticket in the Zendesk Support mobile app?
Creating a new ticket in the Zendesk Support mobile app is a simple process if you have the necessary permissions. To create a ticket, tap the Create ticket icon on your screen. Enter the required information such as the subject and description,…
How can I apply macros to tickets in the Zendesk Support mobile app?
Applying macros to tickets in the Zendesk Support mobile app can streamline your workflow. To apply a macro, open the ticket and tap the Macro button beside the composer. You can then select the macro you want to apply from the list or search for…
How do I manage attachments in tickets using the Zendesk Support mobile app?
Managing attachments in tickets is straightforward with the Zendesk Support mobile app. You can view, download, and add attachments to tickets. To add an attachment, tap in the reply box to display attachment options, then choose the type of…
How can I delete tickets in the Zendesk Support mobile app?
Deleting tickets in the Zendesk Support mobile app can be done individually or in bulk. To delete a single ticket, open the ticket and tap the ticket options icon at the top of the screen. Select Delete, then confirm your choice. For bulk…
How do I mark a ticket as spam in the Zendesk Support mobile app?
Marking a ticket as spam in the Zendesk Support mobile app helps manage unwanted tickets. To do this, open the ticket and tap the ticket options icon. Select Mark as spam and confirm your action. The ticket will then be moved to the Suspended…
How can I share tickets using the Zendesk Support mobile app?
Sharing tickets in the Zendesk Support mobile app utilizes your device's sharing functionality. To share a ticket, open it and tap the ticket options icon. Select Share to open your device's sharing options. Choose the destination for the ticket,…
How do I view service level agreements (SLAs) in the Zendesk Support mobile app?
Viewing SLAs in the Zendesk Support mobile app is available for users on Support Professional or Enterprise plans. To view SLAs, navigate to the ticket's Details tab. Here, you can see the current SLA applied to the ticket. Android users can also…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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