Email Not Sent in Zendesk - Frequently asked questions
Discover answers to common questions about email delivery issues in Zendesk, including whether unsent emails will resend automatically and troubleshooting tips.
Frequently asked questions
Will my Zendesk emails resend automatically if not sent?
No, your Zendesk emails will not resend automatically if they are not sent. You will need to manually resend the emails to your customers. To do this, use the Submit button to update all tickets, ensuring that the intended trigger fires and sends…
How can I resend emails in Zendesk after fixing a trigger?
To resend emails in Zendesk after fixing a trigger, you need to manually update the tickets. Use the Submit button to update all tickets, which will ensure that the intended trigger fires and sends the email notification to your customers. This…
Do I need to change ticket status to resend emails in Zendesk?
No, you do not need to change the ticket status to resend emails in Zendesk. Simply use the Submit button to update all tickets, which will trigger the email notifications to be sent to your customers. This process ensures that the intended trigger…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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