Zendesk uses the Reply-To email header to identify the author of an email. If the Reply-To header is present, it takes precedence over the From header, directing responses to the specified mailbox. This means that when an email is received,…
Currently, Zendesk does not offer a native way to disable the warning for different From and Reply-To headers. However, you can identify these tickets using the comment flag property in the Comment object via the API. This allows you to…
Using the Reply-To header in Zendesk can sometimes lead to issues, especially if it conflicts with backend systems like Netsuite. The Reply-To header is used to set the requester, which might not align with your system's needs. If the Reply-To…
While Zendesk doesn't provide a native feature to enhance the visibility of warnings about different From and Reply-To addresses, you can use the API to identify these tickets. By leveraging the comment flag property of the Comment object, you can…