How to Save Zendesk Tickets - Frequently asked questions
Discover how to save a copy of your Zendesk tickets. Explore FAQs on exporting, archiving, and managing ticket data efficiently with Zendesk Customer Support.
Frequently asked questions
How can I save a copy of my Zendesk tickets as a PDF?
You can easily save a copy of your Zendesk tickets as a PDF. To do this, sign into the Zendesk help center and navigate to the My Requests section to view your historical tickets. Click on the ticket you want to export, then use your internet…
Can I export a list of Zendesk tickets to Excel?
While Zendesk doesn't directly support exporting tickets to Excel, you can export them to JSON, CSV, or XML files. To do this, visithttps://.zendesk.com/admin/account/tools/reports. Once you have the file, you can use any free online converter…
Is there a way for end users to bulk export Zendesk tickets?
Currently, end users with access to Guide cannot perform a bulk export of Zendesk tickets. However, Zendesk is considering enhancing the end user experience to include this functionality. You can follow feedback posts on Zendesk's community forums…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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