Currently, end users with access to Guide cannot perform a bulk export of Zendesk tickets. However, Zendesk is considering enhancing the end user experience to include this functionality. You can follow feedback posts on Zendesk's community forums to stay updated on any developments regarding this feature.
For now, end users can export tickets individually as PDFs or use the available export options for admins.
You can easily save a copy of your Zendesk tickets as a PDF. To do this, sign into the Zendesk help center and navigate to the My Requests section to view your historical tickets. Click on the ticket you want to export, then use your internet…
While Zendesk doesn't directly support exporting tickets to Excel, you can export them to JSON, CSV, or XML files. To do this, visithttps://.zendesk.com/admin/account/tools/reports
. Once you have the file, you can use any free online converter…