Activating Explore Access - Frequently asked questions
Frequently asked questions
How do I activate Zendesk Explore?
To activate Zendesk Explore, you need to be an administrator in Zendesk Support and use a supported web browser. Start by clicking the Zendesk Products icon in the top bar and selecting Explore. Then, click 'Activate Explore'. The system will…
What should I do if I'm on Suite or Support Professional and below?
If you're on Suite or Support Professional and below, you need to give yourself access to Explore after activation. In the Admin Center, click 'People' in the sidebar, then select 'Team > Team members'. Search for and select your profile to open…
What are the next steps after activating Zendesk Explore?
Once you've activated Zendesk Explore, you can start giving access to your agents so they can work with reports. You can find more information on how to do this in the 'Giving users access to Explore' section. Additionally, when you're ready to…
Do I need to activate Explore for each user?
No, you only need to activate Explore once for the entire subdomain, not for each user. After activation, you can manage individual user access through the Admin Center. This involves setting roles and permissions for each team member who needs…
How long does it take to activate Explore?
The time it takes to activate Explore depends on the number of tickets you have. Once you click 'Activate Explore', the system begins preparing your data. This process might take some time, but you'll receive a notification email once it's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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