Accessing Explore on Suite or Support Professional
What should I do if I'm on Suite or Support Professional and below?
If you're on Suite or Support Professional and below, you need to give yourself access to Explore after activation.
In the Admin Center, click 'People' in the sidebar, then select 'Team > Team members'. Search for and select your profile to open it. On the 'Roles and access' tab, check the 'Yes' box next to Explore and select 'Admin' from the Role drop-down. Click 'Save' to gain full access to Explore. This step is crucial to view dashboards, create reports, or grant access to others.
More related questions
How do I activate Zendesk Explore?
To activate Zendesk Explore, you need to be an administrator in Zendesk Support and use a supported web browser. Start by clicking the Zendesk Products icon in the top bar and selecting Explore. Then, click 'Activate Explore'. The system will begin…
What are the next steps after activating Zendesk Explore?
Once you've activated Zendesk Explore, you can start giving access to your agents so they can work with reports. You can find more information on how to do this in the 'Giving users access to Explore' section. Additionally, when you're ready to…
Do I need to activate Explore for each user?
No, you only need to activate Explore once for the entire subdomain, not for each user. After activation, you can manage individual user access through the Admin Center. This involves setting roles and permissions for each team member who needs to…
How long does it take to activate Explore?
The time it takes to activate Explore depends on the number of tickets you have. Once you click 'Activate Explore', the system begins preparing your data. This process might take some time, but you'll receive a notification email once it's…
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