Optimizing Chat & Web Widget Performance - Frequently asked questions
Frequently asked questions
How does the connectOnPageLoad setting affect the Web Widget performance?
The connectOnPageLoad setting can significantly impact the performance of your Web Widget. By default, the Web Widget connects to live chat services as soon as the page loads, which can slow down your website, especially if you have high traffic….
What are the trade-offs of using connectOnPageLoad?
Using connectOnPageLoad comes with some trade-offs that you should consider. When set to true, the live chat functionality remains unaffected, and all features like conversion tracking and proactive triggers work as expected. However, setting it to…
How can I add the connectOnPageLoad setting to my web pages?
Adding the connectOnPageLoad setting to your web pages is straightforward. You need to modify the source code of each page where the Web Widget is embedded. Insert the connectOnPageLoad setting above the Web Widget code snippet, specifying either…
Can I use connectOnPageLoad if I'm not using chat features?
Yes, you can use connectOnPageLoad even if you're not utilizing chat features. This setting is primarily beneficial for managing performance in the Chat dashboard, especially when handling a large number of chat requests. If your Web Widget is…
Why might the Web Widget not display when connectOnPageLoad is set to false?
If the Web Widget doesn't display when connectOnPageLoad is set to false, it could be due to the widget not being triggered by user interaction. This setting defers the connection until a user interacts with the widget, so if there's no…
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