What's New in Zendesk October 2022 - Frequently asked questions
Frequently asked questions
What new features are available in the Zendesk Support mobile app for Android?
The Zendesk Support mobile app for Android now offers a new agent experience. This update includes support for Agent Workspace and conversational messaging, along with an updated ticket view featuring two tabs: Conversations and Details. These…
How does the Slack Direct Messages channel work in Zendesk Messaging?
The Slack Direct Messages channel allows end users to create Support tickets by sending a direct message to a handle within Slack. These tickets are then managed by teams in Zendesk, similar to other messaging tickets. Teams can use triggers,…
What new tools are available in Zendesk Explore for monitoring messaging channels?
Zendesk Explore now includes a new prebuilt messaging dashboard and dataset. These tools help you monitor agent performance and customer satisfaction across all messaging channels, including web, mobile, and social messaging. The dataset also…
How can Guide admins customize search filters in Zendesk?
Guide admins can now customize default search filter settings for Knowledge in the Agent Workspace. Previously, search results were filtered by ticket brand and requestor language by default. With this update, admins can set default filters that…
Can I embed videos in Zendesk content blocks?
Yes, you can now embed videos in your Zendesk content blocks. Previously, only text could be added to content blocks, but now you can either use the menu or paste the URL directly into the text to embed a video. Supported video providers include…
How can agents submit article requests in Zendesk?
Agents can now submit article requests directly from the knowledge section in the context panel. This feature allows agents to identify missing information in the knowledge base and create a ticket without interrupting their workflow. A new ticket…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
