How to View Articles by Permission - Frequently asked questions
Discover how to view a list of articles with specific management permissions. Find answers to common questions about managing article permissions effectively.
Frequently asked questions
How can I view a list of articles with specific management permissions in Zendesk?
To view a list of articles with specific management permissions in Zendesk, you can use the Guide feature. Simply click the Manage articles icon in the sidebar, then click Filters and select Management permission. Choose the specific management…
What steps do I follow to save a list of articles with specific management permissions?
Saving a list of articles with specific management permissions in Zendesk is straightforward. First, navigate to the Guide and click the Manage articles icon in the sidebar. Then, apply the desired filters by selecting Management permission and…
How do I view where a specific management permission is applied in Zendesk?
To see where a specific management permission is applied in Zendesk, you need to access the User permissions section. Click the User permissions icon in the sidebar, then select Management permissions. From there, click on any management permission…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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