Handling Emails During Suspension - Frequently asked questions
Discover what happens to emails received during account suspension. This page answers common questions about email handling and account suspension in Zendesk.
Frequently asked questions
What happens to emails sent to my Zendesk account during suspension?
Emails sent to your Zendesk support addresses while your account is suspended will be ignored, and no tickets will be created. Once your account is reactivated, you can manually forward these missed emails to Zendesk, and they will then generate…
Can I recover emails sent to my suspended Zendesk account?
Yes, you can recover emails sent to your Zendesk account during suspension by manually forwarding them once your account is active again. These emails will then generate tickets in Zendesk. However, be aware that the ticket creation date might…
Will tickets be created for emails received during Zendesk suspension?
No, tickets will not be created for emails received while your Zendesk account is suspended. These emails are ignored until you manually forward them after reactivating your account. At that point, they will generate tickets, but be mindful of…
How do I handle missed emails after reactivating my Zendesk account?
After reactivating your Zendesk account, you can handle missed emails by manually forwarding them to Zendesk. This action will create tickets for each email. Be aware that the ticket's creation date might not match the original email receipt date,…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Howard Blick Customer Service Team Lead
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