Resolve Zendesk Talk Call Issues - Frequently asked questions
Frequently asked questions
What happened during the Zendesk Talk service incident on December 12, 2023?
On December 12, 2023, Zendesk Talk experienced issues with inbound and outbound calls across all Pods. The incident occurred between 01:34 AM and 04:55 AM UTC, affecting customers' ability to make and receive calls. The problem was traced back to…
How was the Zendesk Talk service issue on December 12, 2023 resolved?
The Zendesk Talk service issue on December 12, 2023, was resolved by rolling back the incorrect configuration changes. The Talk service provider identified that an incomplete test configuration was deployed, which led to errors. By rolling back…
What was the root cause of the Zendesk Talk incident on December 12, 2023?
The root cause of the Zendesk Talk incident on December 12, 2023, was an incomplete test configuration that was incorrectly deployed by system automation. This deployment affected a portion of the voice call service fleet, leading to a cascade of…
What steps are being taken to prevent future Zendesk Talk incidents?
To prevent future incidents similar to the one on December 12, 2023, Zendesk is taking several steps. These include improving existing monitoring tools to better detect spikes in errors related to the Talk service provider and creating additional…
Where can I find more information about Zendesk system status?
For current system status information about Zendesk, you can check their system status page. This page provides updates on any ongoing issues and summaries of post-mortem investigations after incidents have ended. If you have additional questions…
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