Closed Ticket Status Missing - Frequently asked questions
Discover why the Closed ticket status might be missing in Zendesk. Explore multiple FAQs addressing common concerns and solutions for managing ticket statuses effectively.
Frequently asked questions
Why is the 'Closed' ticket status missing from my Zendesk tickets?
The 'Closed' ticket status might be missing because closed tickets retain the 'Solved' status when custom ticket statuses are activated. Even though they show as 'Solved', these tickets are indeed in a 'closed' state and cannot be edited. This is…
What happens to closed tickets in Zendesk with custom statuses?
In Zendesk, when custom ticket statuses are used, closed tickets will display the 'Solved' status instead of 'Closed'. This means that while the ticket appears as 'Solved', it is actually in a closed state and cannot be edited. This is a feature of…
Can I edit closed tickets in Zendesk?
No, you cannot edit closed tickets in Zendesk. Once a ticket is in a closed state, it is locked from further edits. This is true even if the ticket shows a 'Solved' status due to custom ticket statuses being activated. The 'Solved' label indicates…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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