Import Historical Volume for WFM - Frequently asked questions
Discover answers to common questions about importing historical volume for WFM forecasts. Learn about data requirements, troubleshooting, and best practices.
Frequently asked questions
How do I import historical volume for WFM forecasts in Zendesk?
To import historical volume for WFM forecasts in Zendesk, you need to upload at least two weeks of data in 15-minute increments. The data must be in UTC timezone, and any 15-minute period without volume should be filled with zero. Start by…
What are the data requirements for importing historical volume in Zendesk WFM?
When importing historical volume into Zendesk WFM, you must provide at least two weeks of data in 15-minute increments. The data should be in UTC timezone, and any intervals without volume must be filled with zero. This ensures that there are no…
Can I combine imported data with existing historical data in Zendesk WFM?
No, you cannot combine imported data with existing historical data in Zendesk WFM. The system only uses the data you import. When you upload your historical volume, Zendesk WFM will not merge it with any historical data already present in the…
How do I edit historical volume data before importing it into Zendesk WFM?
To edit historical volume data before importing it into Zendesk WFM, you need to download the template and upload it to Google Drive. Open the file with Google Sheets to make your edits. Ensure that your data is in 15-minute increments, in UTC…
What timezone should my data be in for Zendesk WFM imports?
Your data should be in UTC timezone when importing historical volume into Zendesk WFM. This is a crucial requirement to ensure that the data aligns correctly with the system's expectations. Make sure to adjust your data to UTC before proceeding…
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