Data Requirements for Zendesk WFM Volume Import
What are the data requirements for importing historical volume in Zendesk WFM?
When importing historical volume into Zendesk WFM, you must provide at least two weeks of data in 15-minute increments. The data should be in UTC timezone, and any intervals without volume must be filled with zero.
This ensures that there are no gaps in the data, as intervals cannot be skipped. It's important to note that Zendesk WFM will only use the data you import and will not combine it with any existing historical Zendesk data.
More related questions
How do I import historical volume for WFM forecasts in Zendesk?
To import historical volume for WFM forecasts in Zendesk, you need to upload at least two weeks of data in 15-minute increments. The data must be in UTC timezone, and any 15-minute period without volume should be filled with zero. Start by…
Can I combine imported data with existing historical data in Zendesk WFM?
No, you cannot combine imported data with existing historical data in Zendesk WFM. The system only uses the data you import. When you upload your historical volume, Zendesk WFM will not merge it with any historical data already present in the…
How do I edit historical volume data before importing it into Zendesk WFM?
To edit historical volume data before importing it into Zendesk WFM, you need to download the template and upload it to Google Drive. Open the file with Google Sheets to make your edits. Ensure that your data is in 15-minute increments, in UTC…
What timezone should my data be in for Zendesk WFM imports?
Your data should be in UTC timezone when importing historical volume into Zendesk WFM. This is a crucial requirement to ensure that the data aligns correctly with the system's expectations. Make sure to adjust your data to UTC before proceeding…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
