Using Content Blocks in Articles - Frequently asked questions
Discover how to effectively use content blocks in newly created articles. This page answers common questions and provides insights into optimizing your content strategy.
Frequently asked questions
What are content blocks in Zendesk articles?
Content blocks allow you to insert the same content across multiple articles easily. They were initially an opt-in feature, requiring manual activation for each article. Now, they are enabled by default in all new and existing articles,…
How does the new content block feature affect Zendesk users?
The new content block feature simplifies the process for Zendesk users by making content blocks available by default in all new and existing articles. This means you can start using content blocks immediately without any additional setup. For…
Do I need to take any action to use content blocks in Zendesk?
No action is required on your part to use content blocks in Zendesk. They are now enabled by default in all new and existing articles, so you can start using them right away. If you're interested in learning more about how to effectively use…
Why did Zendesk make content blocks default in new articles?
Zendesk made content blocks default in new articles to streamline the content creation process and eliminate unnecessary steps. Previously, users had to manually enable content blocks for each article, which was seen as a hindrance to workflow…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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