Reason for Default Content Blocks in Zendesk
Why did Zendesk make content blocks default in new articles?
Zendesk made content blocks default in new articles to streamline the content creation process and eliminate unnecessary steps. Previously, users had to manually enable content blocks for each article, which was seen as a hindrance to workflow efficiency.
By making content blocks default, Zendesk aims to enhance user experience by allowing seamless integration of reusable content across multiple articles. This change addresses customer feedback and simplifies the process, making it more intuitive and less time-consuming.
More related questions
What are content blocks in Zendesk articles?
Content blocks allow you to insert the same content across multiple articles easily. They were initially an opt-in feature, requiring manual activation for each article. Now, they are enabled by default in all new and existing articles,…
How does the new content block feature affect Zendesk users?
The new content block feature simplifies the process for Zendesk users by making content blocks available by default in all new and existing articles. This means you can start using content blocks immediately without any additional setup. For…
Do I need to take any action to use content blocks in Zendesk?
No action is required on your part to use content blocks in Zendesk. They are now enabled by default in all new and existing articles, so you can start using them right away. If you're interested in learning more about how to effectively use…
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