Send Email Notifications to Secondary Emails - Frequently asked questions
Discover how to send email notifications to secondary emails in Zendesk. This page answers frequently asked questions to help you manage notifications effectively.
Frequently asked questions
How can I send Zendesk email notifications to secondary emails?
Zendesk primarily sends email notifications to the primary email address associated with a user account. Secondary email addresses are used for identification purposes but do not receive outgoing email ticket updates. If the primary email is…
What happens if a primary email is undeliverable in Zendesk?
If a primary email is undeliverable, Zendesk will attempt to send ticket updates to the secondary email address. This ensures that important communications are not missed if the primary email fails. However, this is a fallback mechanism and not a…
Is there a workaround to send emails to secondary addresses in Zendesk?
Yes, there is a workaround to send emails to secondary addresses in Zendesk. You can create an email target for a secondary email address and use it in your triggers and automations. However, this method is recommended only for limited use as it…
Why doesn't Zendesk send notifications to all user emails?
Zendesk's current system is designed to send notifications only to the primary email address of a user. This design choice has been a point of frustration for many users who have multiple email addresses. The system uses secondary emails for…
Can I automate sending Zendesk notifications to secondary emails?
Automating the sending of Zendesk notifications to secondary emails is possible through creating email targets and using them in triggers and automations. However, this approach is not scalable and is recommended only for limited use cases. It…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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