How to Use Knowledge Capture App - Frequently asked questions
Frequently asked questions
When will the Knowledge Capture app be discontinued?
The Knowledge Capture app will be discontinued on August 29, 2024. This means that after this date, the app will no longer be available for use. If you're currently using the app, it's important to plan for this change and explore alternative…
How can I search and link articles using the Knowledge Capture app?
The Knowledge Capture app allows you to search and link articles directly within your workflow. This feature is designed to help you quickly find relevant information and link it to your support tickets, enhancing the efficiency of your support…
What is the process for flagging articles in the Knowledge Capture app?
Flagging articles in the Knowledge Capture app is a straightforward process that helps you identify content that needs attention or updates. This feature is particularly useful for maintaining the accuracy and relevance of your knowledge base….
How do I create articles using the Knowledge Capture app?
Creating articles with the Knowledge Capture app is designed to be an easy process, allowing you to quickly add new content to your knowledge base. This feature supports the continuous growth and updating of your knowledge resources. Keep in mind…
What workflows are available for created and flagged articles in the Knowledge Capture app?
The Knowledge Capture app provides workflows for managing both created and flagged articles, helping you streamline your content management process. These workflows ensure that your knowledge base remains up-to-date and relevant. However, with the…
How can I view a list of articles created using the Knowledge Capture app?
Viewing a list of articles created with the Knowledge Capture app is a feature that allows you to easily track and manage your content. This helps in maintaining an organized and efficient knowledge base. As the app will be discontinued on August…
How can I analyze my activity in the Knowledge Capture app?
Analyzing your activity in the Knowledge Capture app provides insights into how your knowledge base is being used and can help identify areas for improvement. This feature is valuable for optimizing your support processes. With the app's…
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