Zendesk Voice Number Usage - Frequently asked questions
Explore common questions about using a single Zendesk Voice number for all sales reps. Learn about setup, limitations, and best practices for efficient communication.
Frequently asked questions
Can all sales reps use the same Zendesk Sell Voice number?
Each sales rep in Zendesk Sell must have their own Voice number, but they can mask it with a common number. This means that while each rep has a unique number, they can all appear to be calling from the same number by using the masking feature….
Do sales reps need separate numbers in Zendesk Sell?
Yes, each sales rep needs their own unique Sell Voice number in Zendesk Sell. However, they can all use the same outbound caller ID by masking their numbers. This allows for a unified appearance when making calls, which can be beneficial for…
How can sales reps appear to call from the same number in Zendesk Sell?
Sales reps can appear to call from the same number by using the masking feature in Zendesk Sell. Each rep has their own number but can mask it to show a common caller ID. This feature is useful for maintaining a consistent business presence and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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