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Change Chat Sounds & Notifications - Frequently asked questions

Discover how to customize your chat sounds and notification settings. This page answers common questions about adjusting alerts and sound preferences in Zendesk.

Frequently asked questions

How can I change my desktop notification settings in Zendesk Chat?

You can easily customize your desktop notification settings in Zendesk Chat to suit your preferences. To do this, navigate to the dashboard and selectSettings > Personal > Sounds & Notifications tab. Here, you can enable or disable…

How do I adjust sound notifications in Zendesk Chat?

Adjusting sound notifications in Zendesk Chat is straightforward and allows you to manage how you are alerted to chat activity. To change your sound notifications, go to the dashboard and select **Settings > Personal > Sounds & Notifications…

How can I stop receiving email notifications for offline messages in Zendesk Chat?

If you prefer not to receive email notifications for offline messages in Zendesk Chat, you can easily opt out. From the dashboard, go toSettings > Personaland click theProfile tab. In the Preferences section, uncheck the option…

How do I disable product update emails from Zendesk Chat?

You can choose to stop receiving periodic product update emails from Zendesk Chat if you find them unnecessary. To do this, access the dashboard and selectSettings > Personal, then click theProfile tab. In the Preferences section,…

Can I customize notification sounds for operating hours in Zendesk Chat?

Currently, Zendesk Chat does not allow customization of notification sounds for operating hours. The only sound notifications you can change are for chat requests and incoming messages. While the Android app offers more flexibility, the browser…

How can I enable sound notifications in Safari for Zendesk Chat?

If you're using Safari and not receiving sound notifications in Zendesk Chat, you might need to adjust your browser settings. To allow sound notifications, right-click on the URL address bar in your Zendesk Chat dashboard, select **Settings for…

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