Change Chat Sounds & Notifications - Frequently asked questions
Frequently asked questions
How can I change my desktop notification settings in Zendesk Chat?
You can easily customize your desktop notification settings in Zendesk Chat to suit your preferences. To do this, navigate to the dashboard and selectSettings > Personal > Sounds & Notifications tab. Here, you can enable or disable…
How do I adjust sound notifications in Zendesk Chat?
Adjusting sound notifications in Zendesk Chat is straightforward and allows you to manage how you are alerted to chat activity. To change your sound notifications, go to the dashboard and select **Settings > Personal > Sounds & Notifications…
How can I stop receiving email notifications for offline messages in Zendesk Chat?
If you prefer not to receive email notifications for offline messages in Zendesk Chat, you can easily opt out. From the dashboard, go toSettings > Personaland click theProfile tab. In the Preferences section, uncheck the option…
How do I disable product update emails from Zendesk Chat?
You can choose to stop receiving periodic product update emails from Zendesk Chat if you find them unnecessary. To do this, access the dashboard and selectSettings > Personal, then click theProfile tab. In the Preferences section,…
Can I customize notification sounds for operating hours in Zendesk Chat?
Currently, Zendesk Chat does not allow customization of notification sounds for operating hours. The only sound notifications you can change are for chat requests and incoming messages. While the Android app offers more flexibility, the browser…
How can I enable sound notifications in Safari for Zendesk Chat?
If you're using Safari and not receiving sound notifications in Zendesk Chat, you might need to adjust your browser settings. To allow sound notifications, right-click on the URL address bar in your Zendesk Chat dashboard, select **Settings for…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
