Stop Email Notifications for Offline Messages in Zendesk
How can I stop receiving email notifications for offline messages in Zendesk Chat?
If you prefer not to receive email notifications for offline messages in Zendesk Chat, you can easily opt out.
From the dashboard, go toSettings > Personaland click theProfile tab. In the Preferences section, uncheck the optionReceive email notification when visitors send an offline message. Make sure to clickSave Changesto confirm your settings. This will stop offline messages from being sent to your email when no agents are available.
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