Customize Chat Trigger Conditions - Frequently asked questions
Discover how to customize Zendesk Chat trigger conditions using both 'any' and 'all' options. Explore FAQs to enhance your chat support setup.
Frequently asked questions
Can I use both 'any' and 'all' conditions in Zendesk Chat triggers?
No, you cannot use both 'any' and 'all' conditions in Zendesk Chat triggers. When setting up a Chat trigger, you must choose either 'Check all of the following conditions' or 'Check any of the following conditions' from the dropdown field. This…
How do I choose between 'any' and 'all' conditions for Chat triggers?
When setting up a Chat trigger in Zendesk, you need to choose between 'any' and 'all' conditions. This choice determines how the trigger will evaluate the conditions you've set. Selecting 'Check all of the following conditions' means every…
What are the limitations of Zendesk Chat trigger conditions?
Zendesk Chat triggers have a limitation where you cannot combine 'any' and 'all' conditions. This means you must choose one method of condition evaluation when setting up your triggers. The 'Check all of the following conditions' option requires…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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