Deactivating and Deleting Brands - Frequently asked questions
Frequently asked questions
How do I deactivate a brand in Zendesk?
Deactivating a brand in Zendesk is a straightforward process. To deactivate a brand, navigate to the Admin Center, click on 'Account' in the sidebar, and then select 'Brand management' followed by 'Brands'. Click the menu icon beside the brand you…
What happens when I delete a brand in Zendesk?
Deleting a brand in Zendesk is permanent and cannot be undone. Once a brand is deleted, end-users and agents will no longer be able to submit tickets or access the help center for that brand. Additionally, all unclosed tickets will be reassigned to…
Can I recover a deleted brand in Zendesk?
Unfortunately, once a brand is deleted in Zendesk, it cannot be recovered. This action is permanent, and all associated data, including tickets and help center content, will be lost. Therefore, it's essential to carefully consider the decision to…
What should I consider before deleting a brand in Zendesk?
Before deleting a brand in Zendesk, there are several important considerations to keep in mind. First, understand that deleting a brand is irreversible, and all associated data, including tickets and help center content, will be permanently lost….
How can I manage host mapping for inactive brands in Zendesk?
Managing host mapping for inactive brands in Zendesk requires attention to SSL certificates. Inactive brands with host mapping addresses still need a valid SSL certificate. If the brand no longer requires host mapping, it's recommended to remove…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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