Key Considerations Before Deleting a Brand in Zendesk
What should I consider before deleting a brand in Zendesk?
Before deleting a brand in Zendesk, there are several important considerations to keep in mind. First, understand that deleting a brand is irreversible, and all associated data, including tickets and help center content, will be permanently lost. Ensure that any important information is saved or transferred before proceeding.
Additionally, review and update any macros or business rules that reference the brand to prevent errors. Communicate the change to your customers if they use support addresses associated with the brand, as emails sent to these addresses will be rejected after deletion. Finally, consider bulk updating tickets associated with the brand to assign them to a new brand. For more detailed guidance, visit theoriginal link.
More related questions
How do I deactivate a brand in Zendesk?
Deactivating a brand in Zendesk is a straightforward process. To deactivate a brand, navigate to the Admin Center, click on 'Account' in the sidebar, and then select 'Brand management' followed by 'Brands'. Click the menu icon beside the brand you…
What happens when I delete a brand in Zendesk?
Deleting a brand in Zendesk is permanent and cannot be undone. Once a brand is deleted, end-users and agents will no longer be able to submit tickets or access the help center for that brand. Additionally, all unclosed tickets will be reassigned to…
Can I recover a deleted brand in Zendesk?
Unfortunately, once a brand is deleted in Zendesk, it cannot be recovered. This action is permanent, and all associated data, including tickets and help center content, will be lost. Therefore, it's essential to carefully consider the decision to…
How can I manage host mapping for inactive brands in Zendesk?
Managing host mapping for inactive brands in Zendesk requires attention to SSL certificates. Inactive brands with host mapping addresses still need a valid SSL certificate. If the brand no longer requires host mapping, it's recommended to remove…
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