Consequences of Deleting a Brand in Zendesk
What happens when I delete a brand in Zendesk?
Deleting a brand in Zendesk is permanent and cannot be undone. Once a brand is deleted, end-users and agents will no longer be able to submit tickets or access the help center for that brand. Additionally, all unclosed tickets will be reassigned to your default brand, and no new contacts can be created for the deleted brand.
Before deleting a brand, it's crucial to review and update any macros or business rules that reference the brand to avoid errors. Also, consider communicating the change to your customers if they use support addresses associated with the brand. If there's a help center linked to the brand, it will be removed, so save any important knowledge base articles beforehand. For more information, visit theoriginal link.
More related questions
How do I deactivate a brand in Zendesk?
Deactivating a brand in Zendesk is a straightforward process. To deactivate a brand, navigate to the Admin Center, click on 'Account' in the sidebar, and then select 'Brand management' followed by 'Brands'. Click the menu icon beside the brand you…
Can I recover a deleted brand in Zendesk?
Unfortunately, once a brand is deleted in Zendesk, it cannot be recovered. This action is permanent, and all associated data, including tickets and help center content, will be lost. Therefore, it's essential to carefully consider the decision to…
What should I consider before deleting a brand in Zendesk?
Before deleting a brand in Zendesk, there are several important considerations to keep in mind. First, understand that deleting a brand is irreversible, and all associated data, including tickets and help center content, will be permanently lost….
How can I manage host mapping for inactive brands in Zendesk?
Managing host mapping for inactive brands in Zendesk requires attention to SSL certificates. Inactive brands with host mapping addresses still need a valid SSL certificate. If the brand no longer requires host mapping, it's recommended to remove…
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