Yes, you can use Instagram Direct with your Zendesk trial account, but there are specific requirements. To connect Instagram Direct, your account must be on the Zendesk Suite or a Support plan with the social messaging add-on. Additionally, you…
To connect Instagram to Zendesk, your account must meet certain requirements. Firstly, you need to be on the Zendesk Suite or have a Support plan with the social messaging add-on. Additionally, the Zendesk Agent Workspace must be enabled. Once…
If you can't add Instagram as a channel in Zendesk, it might be due to unmet requirements. Ensure that your account is on the Zendesk Suite or a Support plan with the social messaging add-on, and that the Zendesk Agent Workspace is enabled. If…
Agents can respond to Instagram messages directly from the Zendesk agent interface. Once Instagram is connected as a channel, agents should use the Zendesk interface to reply to customer messages. This ensures that all interactions are properly…