Understanding Time to First Action Reports - Frequently asked questions
Discover answers to common questions about Time to First Action reports. Learn how these reports work, their benefits, and how to interpret the data effectively.
Frequently asked questions
What are Time to First Action reports in Zendesk Sell?
Time to First Action reports in Zendesk Sell provide insights into how quickly your team takes action on new deals. These reports help you understand the time it takes for an email or call to be made to a prospective customer after a deal is…
How can I view Time to First Action reports in Zendesk Sell?
To view Time to First Action reports in Zendesk Sell, navigate to the Reports section. Click on the Success Insights icon, then choose from Time to First Action by Outcome, Time to First Action by Owner, or Time to First Action by Time Buckets….
What does the Time to First Action by Outcome report show?
The Time to First Action by Outcome report displays the average time to first action within a specified period, categorized by deal outcomes such as won, lost, or unqualified. This report allows you to apply filters for specific deal owners,…
How does the Time to First Action by Owner report help in Zendesk Sell?
The Time to First Action by Owner report helps you compare the average time to first action across all team members. This report is ideal for evaluating individual performance and identifying areas for improvement. You can filter the report by…
What insights does the Time to First Action by Time Buckets report provide?
The Time to First Action by Time Buckets report offers insights into the time taken for first actions using customizable time buckets. You can adjust the view from days to hours or minutes, correlating time with deal outcomes. This report helps…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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