Understanding Report Data in Zendesk - Frequently asked questions
Explore common questions about the data in your Zendesk reports and dashboards. Learn what data is included, how it's compiled, and more.
Frequently asked questions
How can I identify the specific data in my Zendesk report?
To identify the specific data in your Zendesk report, you can use the drill in feature. This feature allows you to see the specific tickets, call IDs, or other data that make up the elements of your report, such as columns, pie slices, or table…
What is the drill in feature in Zendesk reports?
The drill in feature in Zendesk reports allows you to delve deeper into the data that makes up your report. By using this feature, you can view the specific tickets, call IDs, or other data points that contribute to the visual elements of your…
How do I verify the data in my Zendesk dashboard?
To verify the data in your Zendesk dashboard, you can utilize the drill in feature. This tool allows you to see the exact data points, such as ticket numbers and call IDs, that are represented in your dashboard's visual elements. This ensures that…
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Read FreeCash's case study
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