Change Credit Card on File - Frequently asked questions
Frequently asked questions
How do I update the credit card on file for my Zendesk account?
To update the credit card on file for your Zendesk account, you need to be the account owner. If you're unsure who the account owner is, you can refer to the article: Who is the owner of my account? Once you have confirmed your role, navigate to…
Can I remove the credit card information from my Zendesk account?
You can remove your credit card information from your Zendesk account by switching to another payment method. However, if you pay for your subscription using a credit card, you cannot manually remove all credit card information. You can replace the…
What should I do if I can't save my new credit card information on Zendesk?
If you're having trouble saving your new credit card information on Zendesk, it might be due to a browser-related issue or incomplete fields. Try using a different browser or device to see if the problem persists. Ensure that all required fields…
How can I change the billing information on my Zendesk invoice?
To change the billing information on your Zendesk invoice, you will need to update the credit card on file. Follow the steps to access the Admin Center and navigate to Billing > Payment to make changes. If you need to make specific changes to the…
Who can update the billing information on a Zendesk account?
Only the account owner can update the billing information on a Zendesk account. If you're not sure who the account owner is, you can refer to the article: Who is the owner of my account? The account owner has the necessary permissions to access…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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