You can remove your credit card information from your Zendesk account by switching to another payment method. However, if you pay for your subscription using a credit card, you cannot manually remove all credit card information. You can replace the current card details with another credit card, but a card must always be on file if you pay by card.
If you wish to remove your credit card details completely, consider switching to a different payment method like PayPal. This way, you can ensure that no credit card information is stored on your account.
To update the credit card on file for your Zendesk account, you need to be the account owner. If you're unsure who the account owner is, you can refer to the article: Who is the owner of my account? Once you have confirmed your role, navigate to…
If you're having trouble saving your new credit card information on Zendesk, it might be due to a browser-related issue or incomplete fields. Try using a different browser or device to see if the problem persists. Ensure that all required fields…
To change the billing information on your Zendesk invoice, you will need to update the credit card on file. Follow the steps to access the Admin Center and navigate to Billing > Payment to make changes. If you need to make specific changes to the…
Only the account owner can update the billing information on a Zendesk account. If you're not sure who the account owner is, you can refer to the article: Who is the owner of my account? The account owner has the necessary permissions to access the…