image for site

Remove Credit Card from Zendesk Account

Find out how to remove credit card information from your Zendesk account by switching payment methods.

Can I remove the credit card information from my Zendesk account?

You can remove your credit card information from your Zendesk account by switching to another payment method. However, if you pay for your subscription using a credit card, you cannot manually remove all credit card information. You can replace the current card details with another credit card, but a card must always be on file if you pay by card.

If you wish to remove your credit card details completely, consider switching to a different payment method like PayPal. This way, you can ensure that no credit card information is stored on your account.


More related questions

How do I update the credit card on file for my Zendesk account?

To update the credit card on file for your Zendesk account, you need to be the account owner. If you're unsure who the account owner is, you can refer to the article: Who is the owner of my account? Once you have confirmed your role, navigate to…

What should I do if I can't save my new credit card information on Zendesk?

If you're having trouble saving your new credit card information on Zendesk, it might be due to a browser-related issue or incomplete fields. Try using a different browser or device to see if the problem persists. Ensure that all required fields…

How can I change the billing information on my Zendesk invoice?

To change the billing information on your Zendesk invoice, you will need to update the credit card on file. Follow the steps to access the Admin Center and navigate to Billing > Payment to make changes. If you need to make specific changes to the…

Who can update the billing information on a Zendesk account?

Only the account owner can update the billing information on a Zendesk account. If you're not sure who the account owner is, you can refer to the article: Who is the owner of my account? The account owner has the necessary permissions to access the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites