Moderating End User Content - Frequently asked questions
Frequently asked questions
How do I enable content moderation in Zendesk Guide?
To enable content moderation in Zendesk Guide, you need to be a Guide admin. Once you have the necessary permissions, you can choose to moderate all end-user posts and comments or only those containing specific words. To get started, click the…
How can I receive notifications for content in the moderation queue?
You can subscribe to the content moderation queue to receive email notifications when there are posts or comments awaiting review. Notifications are sent every four hours if there is content in the queue. To subscribe, click the Moderate content…
What happens when a post is in the moderation queue?
When a post or comment is in the moderation queue, it is not published in your help center until you take action. End-users will see a tag or banner indicating that their content is pending approval. As a Guide admin, you can approve, reject, or…
Can I moderate content based on specific words in Zendesk Guide?
Yes, you can choose to moderate content based on specific words in Zendesk Guide. This allows you to filter and review posts and comments that contain certain keywords before they are published. To set this up, go to the Content moderation…
What is the difference between rejecting a post and marking it as spam?
Rejecting a post simply deletes it from the moderation queue, while marking it as spam moves it to the spam queue, where you can choose to suspend the user and delete all their posts. This distinction allows you to handle unwanted content more…
Can I see who approved or rejected a comment in Zendesk Guide?
Yes, you can view who approved or rejected a comment in Zendesk Guide by navigating to the Moderation Activities section. To access this, go to Guide Admin, click Moderate Content, and then Moderation Activities. Here, you'll find a list of…
Is it possible to adjust the notification interval for the moderation queue?
Currently, the notification interval for the moderation queue in Zendesk Guide is fixed at every four hours and cannot be adjusted. If you need more immediate notifications, consider checking the moderation queue manually or providing feedback to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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