Fix Shopify Connection Error - Frequently asked questions
Discover solutions to common Shopify connection errors with Zendesk. This page addresses frequently asked questions to help you troubleshoot and resolve issues effectively.
Frequently asked questions
Why do I get the 'Oops, something went wrong' error when connecting Shopify to Zendesk?
The 'Oops, something went wrong' error occurs when the Shopify administrator lacks the necessary permissions to install the integration. To resolve this, ensure the administrator has permissions for General > Orders, General > Customers, General >…
What permissions are needed to connect Shopify with Zendesk?
To connect Shopify with Zendesk, the administrator must have specific permissions in Shopify. These include permissions for General > Orders, General > Customers, General > Apps and channels, Online store > Themes, and Administration > Manage…
How can I resolve the Shopify connection error in Zendesk?
If you're facing a Shopify connection error in Zendesk, it might be due to insufficient admin privileges in Shopify. Ensure the administrator has the required permissions for orders, customers, apps and channels, themes, and manage settings. After…
What should I do if reconnecting Shopify and Zendesk doesn't work?
If reconnecting Shopify and Zendesk doesn't resolve the issue, ensure that all necessary permissions are granted to the Shopify administrator. If the problem persists, try disconnecting and reconnecting your Shopify storefronts from the Admin…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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