Fix Facebook Page Identity Error - Frequently asked questions
Discover solutions to the 'No new Facebook Pages available' error in Zendesk. This page answers common questions and provides troubleshooting tips.
Frequently asked questions
Why am I seeing the error 'No new Facebook Pages available for identity' in Zendesk?
This error typically occurs when there's a change in the ownership of your account. To resolve it, you need to perform a full reauthorization of your Facebook page. Start by logging into Facebook with your admin profile, not the page itself….
How do I reauthorize my Facebook page for Zendesk?
Reauthorizing your Facebook page for Zendesk involves a few steps to ensure the connection is properly reset. First, log into Facebook using your admin profile. Go toSettings & privacy > Settingsand thenBusiness integrations. Here,…
What should I do if my Facebook integration with Zendesk stopped working?
If your Facebook integration with Zendesk has stopped working, it might be due to a need for reauthorization. You should have received an email notification about this. Follow the instructions provided in the email or refer to the Zendesk support…
Why can't I add my Facebook account to Zendesk for the first time?
If you're having trouble adding your Facebook account to Zendesk for the first time, there might be specific steps you need to follow. Ensure that you are logged in as an admin on Facebook and that your account settings allow for integrations. If…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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