Zendesk Community Moderator Program - Frequently asked questions
Frequently asked questions
What is the Zendesk Community Moderator Program?
The Zendesk Community Moderator Program is a volunteer initiative where experienced Zendesk users help others in the community. These moderators are super-users who leverage their real-world experience with Zendesk products to assist fellow…
What do Zendesk Community Moderators do?
Zendesk Community Moderators volunteer their time to support the community by answering questions, sharing tips, and participating in discussions. They also help manage the community by removing spam, flagging issues for Zendesk Community Managers,…
Who can become a Zendesk Community Moderator?
To become a Zendesk Community Moderator, you should have experience using Zendesk products and tools, with expertise in specific areas being a plus. Good writing skills, problem-solving abilities, and a friendly, helpful attitude are essential….
What are the benefits of joining the Zendesk Community Moderator Program?
Joining the Zendesk Community Moderator Program comes with unique perks such as recognition in the community, exclusive swag, access to a private Slack channel, and a sponsored Zendesk testing account. These benefits are designed to reward…
How can I apply to become a Zendesk Community Moderator?
If you're interested in becoming a Zendesk Community Moderator, you can apply through the Community Moderator Application. Zendesk is always looking for new moderators to join the team, so if you or someone you know is a great fit, consider…
Who are some of the current Zendesk Community Moderators?
The Zendesk Community Moderators come from diverse professional backgrounds, including roles like Zendesk Administrators, CTOs, and Software Developers. Each moderator has expertise in different areas of Zendesk products, such as business rules,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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