REST API 200 Response Issues - Frequently asked questions
Explore common questions about REST API 200 responses that fail to work. Find solutions and insights to troubleshoot and resolve these API response issues effectively.
Frequently asked questions
Why does my Zendesk API request return a 200 response but not work?
A 200 response from the Zendesk API means the request was received, but it doesn't guarantee the requested change was made. The Zendesk REST API is designed to be permissive, meaning it will ignore any attributes in your request that don't exist in…
How can I identify ignored fields in my Zendesk API request?
To identify ignored fields in your Zendesk API request, look for theX-Zendesk-Api-Warnheader in the response. This header will indicate any restricted keys that were removed from your request parameters. For instance, if you include a…
What should I do if my Zendesk API request isn't working as expected?
If your Zendesk API request isn't working as expected, first compare the values in your payload with the response object. This can help you catch errors, such as non-existent fields being ignored. Additionally, check for theX-Zendesk-Api-Warn…
Why is the X-Zendesk-Api-Warn header important in API responses?
TheX-Zendesk-Api-Warnheader is important because it alerts you to any restricted keys that were removed from your API request. This header helps you identify which fields in your request were ignored by the Zendesk API, allowing you to adjust…
What is a best practice for using the Zendesk REST API?
A best practice for using the Zendesk REST API is to compare the values in your request payload with the response object. This helps you catch errors, such as ignored fields, and ensures that your requests are being processed correctly….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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