How to Troubleshoot Sell Voice Recordings - Frequently asked questions
Discover solutions to common issues with Sell Voice recordings. This page addresses frequently asked questions to help you troubleshoot and resolve recording problems effectively.
Frequently asked questions
How do I enable call recording in Zendesk Sell?
To enable call recording in Zendesk Sell, an admin must select the 'Record all calls' option. This setting ensures that all users can record calls. You can update this feature by navigating to **Settings > Tools > Voice and Text > Recordings…
Why are my calls not being recorded in Zendesk Sell?
If your calls aren't being recorded in Zendesk Sell, it could be due to several reasons. First, ensure that the 'Record all calls' option is enabled by an admin. Also, check if your account has sufficient voice credits, as calls won't be recorded…
How can I add voice credits to my Zendesk Sell account?
To add voice credits to your Zendesk Sell account, an admin needs to navigate toSettings > Tools > Voice and Text > Logs and Billing. From there, follow the instructions to add credit to your account. It's important to maintain sufficient…
What should I do if my call recordings are missing in Zendesk Sell?
If your call recordings are missing in Zendesk Sell, start by using the global search bar to find the phone number you called. Check for duplicate records, as the recording might be saved under a different entry. You can delete duplicates or merge…
How do I save and manage call recordings in Zendesk Sell?
To save a call recording in Zendesk Sell, select 'Save' after the call is complete. You can manage recordings by clicking the trash can icon in the call summary box to delete them. If you need to restrict access to recordings, manage user…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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