Allow Restricted Content in Emails - Frequently asked questions
Discover how to enable restricted content in Zendesk article email notifications. Find answers to common questions and learn best practices for managing content access.
Frequently asked questions
How can I allow restricted content in Zendesk article email notifications?
To allow restricted content in Zendesk article email notifications, you need to adjust your Guide settings. In the Guide, click the Settings icon in the sidebar. Under the Security section, select the option to allow email notifications for…
What happens when a new article is published in a Zendesk section?
When a new article is published in a Zendesk section, notification emails are sent to users following that section. For public articles, the email includes the full content and up to the first five images of the article. For restricted articles,…
How are images handled in Zendesk article email notifications?
In Zendesk article email notifications, images are embedded directly in the body of the email. However, this is limited to the first five images of the article. This applies to public articles, ensuring that recipients can view a preview of the…
Can restricted articles be viewed directly from Zendesk email notifications?
Restricted articles cannot be viewed directly from Zendesk email notifications. Instead, the email provides a notification and a link to view the article in the help center. Users must log in and have the necessary permissions to access the…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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