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Allow Restricted Content in Emails - Frequently asked questions

Discover how to enable restricted content in Zendesk article email notifications. Find answers to common questions and learn best practices for managing content access.

Frequently asked questions

How can I allow restricted content in Zendesk article email notifications?

To allow restricted content in Zendesk article email notifications, you need to adjust your Guide settings. In the Guide, click the Settings icon in the sidebar. Under the Security section, select the option to allow email notifications for…

What happens when a new article is published in a Zendesk section?

When a new article is published in a Zendesk section, notification emails are sent to users following that section. For public articles, the email includes the full content and up to the first five images of the article. For restricted articles,…

How are images handled in Zendesk article email notifications?

In Zendesk article email notifications, images are embedded directly in the body of the email. However, this is limited to the first five images of the article. This applies to public articles, ensuring that recipients can view a preview of the…

Can restricted articles be viewed directly from Zendesk email notifications?

Restricted articles cannot be viewed directly from Zendesk email notifications. Instead, the email provides a notification and a link to view the article in the help center. Users must log in and have the necessary permissions to access the…

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