Allow Restricted Content in Zendesk Email Notifications
How can I allow restricted content in Zendesk article email notifications?
To allow restricted content in Zendesk article email notifications, you need to adjust your Guide settings. In the Guide, click the Settings icon in the sidebar. Under the Security section, select the option to allow email notifications for restricted articles. Finally, click Update to save your changes. This will enable the full content of restricted articles to appear in the body of notification emails for users who have permission to view them in the help center.
More related questions
What happens when a new article is published in a Zendesk section?
When a new article is published in a Zendesk section, notification emails are sent to users following that section. For public articles, the email includes the full content and up to the first five images of the article. For restricted articles,…
How are images handled in Zendesk article email notifications?
In Zendesk article email notifications, images are embedded directly in the body of the email. However, this is limited to the first five images of the article. This applies to public articles, ensuring that recipients can view a preview of the…
Can restricted articles be viewed directly from Zendesk email notifications?
Restricted articles cannot be viewed directly from Zendesk email notifications. Instead, the email provides a notification and a link to view the article in the help center. Users must log in and have the necessary permissions to access the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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