How to Add LINE Channels in Zendesk - Frequently asked questions
Frequently asked questions
How do I add a LINE social messaging channel in Zendesk?
To add a LINE social messaging channel in Zendesk, you need to be an administrator. First, gather your Channel ID and Channel secret from the LINE Developer Center. Then, in Zendesk's Admin Center, navigate to Channels > Messaging and social >…
What information do I need from my LINE account to add a channel in Zendesk?
To add a LINE channel in Zendesk, you need the Channel ID and Channel secret from your LINE account. You can find these details in the LINE Developer Center under the Basic settings tab. Copy these values to the Zendesk Add channel page to proceed…
How do I copy the Webhook URL to my LINE account?
After adding your LINE channel in Zendesk, you'll need to copy the Webhook URL to your LINE account. In the LINE Official Account Manager, enable Webhooks under Response Settings. Then, in the LINE Developer Center, turn on the Use webhooks setting…
What are the next steps after adding a LINE channel in Zendesk?
Once you've added your LINE channel, optimize the Agent Workspace for your agents to use it effectively. You can also set up automatic responses to handle customer messages efficiently. These steps will help you make the most of your new LINE…
Do I need to create a new provider in the LINE Developer Console for Zendesk integration?
The help documentation does not specify the need to create a new provider in the LINE Developer Console for Zendesk integration. If you're having trouble finding settings, ensure you're following the latest instructions as LINE's interface may have…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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