Zendesk Suite Basics - Frequently asked questions
Frequently asked questions
What is the Zendesk Suite and what does it offer?
The Zendesk Suite is a comprehensive solution for delivering personalized customer support across various business channels. It includes features that allow you to engage with customers through email, chat, phone, and more, ensuring a seamless…
How can I evaluate my Zendesk Suite trial effectively?
To make the most of your Zendesk Suite trial, it's recommended to start with the onboarding wizard. This tool guides you through the initial setup and helps you explore the features available in your trial account. By following the steps in the…
What are Zendesk channels and how do they work?
Zendesk channels are the various ways you can engage with your customers, allowing them to create support requests through different platforms. These channels include email, chat, phone, and social media, among others. By utilizing multiple…
Can I extend my Zendesk trial period?
Yes, Zendesk trials typically last for 14 days, but you have the option to extend your trial period. If you need more time to evaluate the platform, you can contact Zendesk support to discuss extending your trial. This allows you to fully explore…
What are Zendesk add-ons and do I need them?
Zendesk add-ons are additional features that can be integrated into your existing Zendesk products to enhance their functionality. While the standard Zendesk products cover most customer needs, some businesses may require specific add-ons to meet…
How do I upgrade from a legacy plan to the Zendesk Suite?
Upgrading from a legacy plan to the Zendesk Suite is a straightforward process. You can manage this transition through the Admin Center by navigating to Account > Billing > Subscription. This upgrade allows you to access the full range of features…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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