Zendesk Certification Program - Frequently asked questions
Explore common questions about the Zendesk Certification Program. Learn about exam details, preparation tips, and certification benefits in this comprehensive FAQ.
Frequently asked questions
What is the Zendesk Certification Program?
The Zendesk Certification Program is designed to recognize skilled professionals who implement and support Zendesk solutions. It aims to distinguish those who are a cut above the rest in their expertise and capabilities. The program offers various…
What resources are available for the Zendesk Certification Program?
The Zendesk Certification Program provides several resources to help participants succeed. These include the Certification Exam Portfolio, which outlines the exams available, the Certification Program Handbook, which provides detailed information…
Who can I contact for questions about the Zendesk Certification Program?
If you have any questions about the Zendesk Certification Program, you can reach out to the team at certification@zendesk.com. They are available to provide the assistance you need and answer any queries you may have about the program. However,…
How long does it take to get a response from Zendesk Certification support?
Response times from Zendesk Certification support can vary. While they aim to respond promptly, there may be instances where it takes longer to receive a reply. If you have been waiting for a response for a few weeks, it might be helpful to follow…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Read FreeCash's case study
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