What's New in Zendesk May 2023 - Frequently asked questions
Frequently asked questions
What are the new features in Zendesk Explore as of May 2023?
Zendesk Explore has introduced lookup relationship fields for datasets that support custom fields. This feature is available in folders like Ticket custom fields, Requester/User organization custom fields, and Requester/user custom fields….
How has the Zendesk Suite changed in May 2023?
As of May 2023, Sunshine Conversations are now included with Zendesk Suite Professional plans and above for plans purchased after April 13, 2023. However, customers still need to purchase usage and support separately. New add-ons for Sunshine…
What are the new capabilities in Zendesk Guide as of May 2023?
Zendesk Guide now allows you to search the content block list to quickly find the block you need. This feature includes a new search field for easy access to content blocks in your articles. Additionally, the number of images you can upload and use…
What improvements have been made to Zendesk Messaging and bots?
In May 2023, Zendesk introduced Sunshine Conversation configuration in the Admin Center for users with a Sunshine Conversations license or on Suite Professional or above. Additionally, improvements to answer flow steps now allow up to 10 button…
What are the new features in Zendesk Admin Center as of May 2023?
The Zendesk Admin Center now supports webhook subscriptions to Guide events. This allows you to send requests based on organization, user, help center, or community activity using the subscription connection method. For a list of supported event…
What new tools are available for Zendesk developers in May 2023?
Zendesk developers can now manage agent availability via APIs with the new Agent Availability API. This API provides real-time agent availability information across Zendesk channels and allows updates to agents' unified statuses. Additionally, the…
How does article verification work in Zendesk's help center?
Article verification is crucial for maintaining a healthy and up-to-date knowledge base. It involves setting article verification rules and managing reminder emails. This process can be complex, but understanding it is essential for implementing a…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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