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New Features in Zendesk Explore - May 2023

Discover the latest updates in Zendesk Explore, including lookup relationship fields and enhanced dashboard security.

What are the new features in Zendesk Explore as of May 2023?

Zendesk Explore has introduced lookup relationship fields for datasets that support custom fields. This feature is available in folders like Ticket custom fields, Requester/User organization custom fields, and Requester/user custom fields. Additionally, a new security measure has been implemented for dashboards with public links. If a user enters an incorrect password five times, the dashboard becomes inaccessible for all users for five minutes.Learn more about these updates.


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How has the Zendesk Suite changed in May 2023?

As of May 2023, Sunshine Conversations are now included with Zendesk Suite Professional plans and above for plans purchased after April 13, 2023. However, customers still need to purchase usage and support separately. New add-ons for Sunshine…

What are the new capabilities in Zendesk Guide as of May 2023?

Zendesk Guide now allows you to search the content block list to quickly find the block you need. This feature includes a new search field for easy access to content blocks in your articles. Additionally, the number of images you can upload and use…

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What are the new features in Zendesk Admin Center as of May 2023?

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What new tools are available for Zendesk developers in May 2023?

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