Managing Community Moderator Groups - Frequently asked questions
Discover answers to common questions about managing community moderator groups in Zendesk. Learn about setup, permissions, and best practices.
Frequently asked questions
How do I edit a community moderator group in Zendesk?
To edit a community moderator group in Zendesk, you need to access the User permissions section in Guide. Once there, select Community moderators to view your existing groups. Click on the group you wish to edit and then click Edit. You can change…
What steps are involved in deleting a community moderator group?
Deleting a community moderator group in Zendesk is straightforward. Navigate to the User permissions section in Guide and select Community moderators. Find the group you want to delete, click the options menu, and select Delete. Confirm by clicking…
Can I recover a deleted community moderator group in Zendesk?
Unfortunately, once a community moderator group is deleted in Zendesk, it cannot be recovered. If you need the group again, you'll have to create a new one from scratch. This means reassigning permissions and adding moderators to the new…
What changes can I make when editing a community moderator group?
When editing a community moderator group in Zendesk, you can change the group's name, adjust the permissions for moderators, and update the user segment. These changes allow you to tailor the group to better fit your community management…
Do I need to edit a moderator group to add new moderators?
No, you don't need to edit a community moderator group to add new moderators. Instead, simply add the new moderators to the user segment associated with the group. This automatically includes them in the group without needing to edit…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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