Managing Tasks, Calendars & Notes - Frequently asked questions
Frequently asked questions
How can I delete a duplicate calendar appointment in Zendesk Sell?
To delete a duplicate calendar appointment in Zendesk Sell, you need to access the calendar and manually remove the duplicate entry. If you notice duplicate events in both Zendesk Sell's calendar and your external calendar, it might be due to…
Can I invite another Sell user to an appointment?
Yes, you can invite another Sell user to an appointment. To do this, create an appointment in Zendesk Sell and add your colleague as a participant. This feature allows you to collaborate effectively by ensuring all relevant team members are…
How can I view all recently completed tasks by a user in Zendesk Sell?
You can view all recently completed tasks by a user in Zendesk Sell by generating a list of completed tasks. This feature helps you monitor progress and ensure that tasks are being completed on time. It is a useful tool for managers and team leads…
Can I receive a notification for a Sell task that I set up?
Yes, you can receive notifications or reminders for tasks you set up in Zendesk Sell. Each user can configure their notification settings to receive alerts for upcoming tasks, ensuring that important tasks are not missed and deadlines are…
Is it possible to create task templates in Zendesk Sell?
Yes, you can create task templates in Zendesk Sell for tasks that you frequently recreate. This feature allows you to streamline your workflow by saving time on repetitive task creation, ensuring consistency and efficiency in task…
Can I delete a task from the Sell calendar?
Yes, you can delete a task from the Sell calendar instead of just marking it as complete. This option is useful if a task is no longer relevant or was created by mistake, allowing you to keep your calendar organized and…
Is there a way to create a drop-down menu for tasks in Sell?
Currently, Zendesk Sell does not offer a feature to create a drop-down menu for tasks. However, you can streamline task creation by using task templates for repetitive tasks, which can help reduce the time spent on manual…
How do I move notes from Support into Sell and notify my user?
To move notes from Support into Sell and notify your user, you need to manually transfer the notes and then use the notification settings to alert the user. This process ensures that important information is shared across platforms and that users…
Can I bulk update tasks in Zendesk Sell?
Unfortunately, Zendesk Sell does not currently support bulk updating of tasks. Each task must be updated individually, which can be time-consuming for large volumes of tasks. Consider using task templates to streamline the creation of similar…
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