How to Prepare for Zendesk Talk - Frequently asked questions
Frequently asked questions
How can I optimize my network for Zendesk Talk?
To get the best performance from Zendesk Talk, a strong internet connection is essential. While Wi-Fi can work, a hardwired connection with Wi-Fi disabled on agents' computers is ideal. For optimal results, set up a dedicated network for Talk…
What type of headset should I use with Zendesk Talk?
Choosing the right headset is crucial for call quality in Zendesk Talk. Analog headsets, which plug into a 3.5mm socket, generally offer the best quality. Digital headsets that connect via USB or digital audio ports also provide a good…
How do I configure my web browser for Zendesk Talk?
To use Zendesk Talk, ensure your browser supports WebRTC, a protocol for browser-based communication. Compatible browsers include Google Chrome and Firefox. It's recommended to disable automatic updates for browsers, except for security updates,…
What are the next steps after setting up Zendesk Talk?
Once you've set up your network and browser for Zendesk Talk, you can further optimize your setup by consulting additional resources. For detailed network configuration, refer to the Talk network requirements. Additionally, Twilio provides…
Can I use a wireless headset with Zendesk Talk?
Yes, you can use a wireless headset with Zendesk Talk, but be aware of potential audio quality issues. Bluetooth or mobile phone headsets are options, but they might experience connection problems. For a reliable experience, consider using a…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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