Fix Zendesk Explore Errors - Frequently asked questions
Discover solutions to common Zendesk Explore errors. This page addresses frequently asked questions to help you troubleshoot and resolve issues effectively.
Frequently asked questions
What should I do if I see the error 'An error occurred. Contact Zendesk Customer Support' in Explore?
If you encounter the error message 'An error occurred. Contact Zendesk Customer Support' while using Explore, it might be due to a broader issue affecting multiple accounts. To address this, first check the [Zendesk status…
How can I check if the 'An error occurred' issue in Explore is widespread?
To determine if the 'An error occurred' issue in Explore is affecting multiple accounts, you should check the Zendesk status page. This page will document any broader issues that might be causing the error. If the status page does not indicate…
What steps can I take to troubleshoot the 'An error occurred' message in Explore?
If you receive the 'An error occurred' message in Explore, you can try troubleshooting the issue to see if it's a local problem. Start by following the troubleshooting guide provided by Zendesk. This might help you identify and resolve the issue…
When should I contact Zendesk Customer Support for the 'An error occurred' error?
You should contact Zendesk Customer Support for the 'An error occurred' error if you've checked the status page and followed the troubleshooting guide without success. If the error persists and you can't identify the cause, reaching out to…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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