Managing Third-Party Bots in Admin Center - Frequently asked questions
Frequently asked questions
What are the requirements for managing third-party bots in Zendesk Admin Center?
To manage third-party bots in Zendesk Admin Center, your account must meet specific requirements. You need to have, or be eligible for, a Sunshine Conversations license, which is included in Zendesk Suite Professional, Enterprise, and Enterprise+…
How do I select and install a third-party bot in Zendesk?
Selecting and installing a third-party bot in Zendesk is a straightforward process. You can either find a bot in the Zendesk Marketplace or locate and configure it from an external source, such as the bot’s webpage. Each bot will provide specific…
How can I connect a third-party bot in Zendesk Admin Center?
Connecting a third-party bot in Zendesk Admin Center allows it to become the first responder in customer conversations. To connect a bot, navigate to the Admin Center, click on Channels in the sidebar, then select Bots and automations > Bots. Click…
What happens when I disconnect a third-party bot in Zendesk?
Disconnecting a third-party bot in Zendesk is simple, but it affects your messaging functionality. When a bot is disconnected, your default messaging response becomes the first responder for customer interactions. The previously connected…
How do I uninstall a third-party bot from Zendesk?
Uninstalling a third-party bot from Zendesk removes it from your account but does not cancel any related subscriptions. To uninstall a bot, go to Admin Center, click Channels in the sidebar, then select Bots and automations > Bots. Click Manage…
Can I use multiple third-party bots in Zendesk?
Currently, Zendesk does not support the use of multiple third-party bots simultaneously. Connecting more than one bot can lock the UI, and if you have installed multiple bots, you should contact Zendesk Customer Support for assistance. While some…
Is it possible for Zendesk AnswerBot to handover to a third-party bot?
While it is technically possible to have both Zendesk AnswerBot and a third-party bot activated on the same Zendesk instance, the handover between them is not natively supported. The third-party bot must be compatible with Zendesk's native bot for…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
